Refund Policy

1. Introduction

At First Degree Express and Cargo Limited, we are committed to ensuring customer satisfaction with our shipping and logistics services. This refund policy outlines the circumstances under which refunds may be granted, as well as the process for requesting them. Please read this policy carefully to understand your rights and obligations.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Failure: If we fail to deliver the service you purchased, such as a significant delay beyond the estimated delivery time due to reasons under our control.
  • Incorrect Billing: If you have been overcharged or charged for services that were not provided.
  • Cancellation: If you cancel the shipment before it is processed, a partial refund may be issued, depending on the service and the timing of the cancellation.

Please note that refunds are not applicable in cases where delays or service interruptions are caused by factors beyond our control, such as weather conditions, customs delays, or incorrect shipping details provided by the customer.

3. Non-Refundable Items

The following services and fees are non-refundable:

  • Shipping fees for services that have already been rendered.
  • Insurance fees once the shipment has been dispatched.
  • Customs duties, taxes, and other government-related fees.
  • Any additional services requested by the customer after the shipment has been initiated.

4. Refund Request Process

To request a refund, please follow the steps below:

  • Step 1: Contact our customer support team within [number of days, e.g., 7 days] of the delivery date or the expected delivery date. You can reach us at or refund@csclogistics.com.ng .
  • Step 2: Provide your shipment details, including the tracking number, delivery address, and a detailed explanation of the reason for your refund request.
  • Step 3: Our team will review your request and provide a response within 3 business days.

5. Refund Approval and Processing

Once your refund request has been approved, the refund will be processed within 2 business days. Refunds will be issued using the same method of payment used for the original purchase. Please note that it may take additional time for the funds to be reflected in your account, depending on your bank or payment provider.

6. Partial Refunds

In certain cases, partial refunds may be issued. For example:

  • If a shipment is canceled after processing but before dispatch, we may issue a partial refund, deducting any costs incurred during processing.
  • If only a portion of the services were delivered, we may offer a refund proportional to the services not provided.

7. Exceptions

There are certain circumstances where refunds will not be issued, including:

  • Delays caused by customs, weather conditions, or other unforeseen events beyond our control.
  • Incorrect or incomplete shipping information provided by the customer.
  • Losses or damages due to improper packaging by the sender.

8. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at:

First Degree Express and Cargo Limited
refund@csclogistics.com.ng